Welcome to Drupz Shop Nigeria! We value your satisfaction and want to ensure you have a smooth and trustworthy shopping experience. Please read our Refund and Returns Policy carefully to understand your rights and our obligations.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item was received damaged, defective, or incorrect.
- The item is unused, in original packaging, and in the same condition as delivered.
- The return request is made within 2 days of delivery.
2. Items Not Eligible for Return
We do not accept returns for:
- Items that have been used, damaged by the customer, or not in original condition.
- Earphones, earbuds, and personal hygiene products unless faulty upon arrival.
- Items marked “non-returnable” on the product page.
3. How to Request a Return
To initiate a return:
- Contact us via WhatsApp or email within 7 days of delivery.
- Provide your order number, clear pictures of the item (if damaged/incorrect), and a short description of the issue.
- Our support team will review your request and guide you through the process.
4. Return Shipping
- If the return is due to our error (e.g. wrong or faulty item), Drupz Shop Nigeria will cover the return shipping cost.
- If the return is for any other reason, the customer is responsible for the return shipping.
6. Exchange Policy
We offer exchanges for:
- Wrong item sent
- Damaged or defective items
7. Contact Us
For returns, exchanges, or inquiries, reach out to our customer care team:
📧 Email: [contact@drupz.shop]
📞 WhatsApp: [+234 814 828 6343]
🕒 Support Hours: 9:00 AM – 6:00 PM (Mon – Sat)
Thank you for shopping with Drupz Shop Nigeria. We’re committed to delivering quality and trust!